Pnuma will repair or replace damaged gear per our Lifetime Guarantee. All decisions regarding whether to repair or replace apparel will be determined by Pnuma.Next Steps
PLEASE SEND PHOTOS – AS MANY AS IT TAKES TO SHOW THE ISSUE.
This will help us determine how your repair or replacement will be handled. Including photos will speed up the process for you.
WHEN SHIPPING, OBTAIN TRACKABLE SHIPPING SERVICE AND PURCHASE SHIPPING INSURANCE.
We do not guarantee we will receive your returned item and will not be responsible for missing/undelivered packages. Tracking information provides proof of delivery. It is your responsibility to monitor the shipping progress of your package from point of origin through final delivery with your shipping service. The decision to purchase insurance, while highly recommended, is at your discretion.
Before sending an item(s) in for repair it/they MUST BE WASHED (hand-washed, air-dried). Clothing sent to us containing dirt, odors, and/or blood will NOT be repaired or considered for replacement. The item will be returned. First of all, it’s gross to do that to someone working hard to repair your issue. Second, it violates health code standards. Lastly, a good repair cannot be made on soiled garments.
With masking or painters tape only; mark the area in need of repair. Some repairs are very small or hard to see due to the style or gear type. Marking the area with tape ensures the repair center may easily find your problem.
PRINT A COPY OF YOUR WARRANTY AND INCLUDE IT INSIDE YOUR PACKAGE.
We will email you a copy of your warranty claim, which should be printed and held until you receive a claim number and shipping instructions from a Customer Experience Specialist, usually within 48 business hours.
Please write your claim number on the form and box being shipped to repair. Failure to include the claim number could result in significant delays returning your gear.
WHAT IS NOT COVERED BY WARRANTY
- Use of Ozone cabinets, bags, products
- Tenacity Gaiter pant
- IconX Heated Components
- IconX Heated Vest, Pant, and Hand Warmer if not hand washed and air dried
PNUMA RESERVES THE RIGHT TO SUBSTITUTE LIKE ITEMS IF UNABLE TO REPAIR
Please fill out the form below to start the warranty process.